Privacy Policy

Last Updated & Effective Date: August 8, 2025

Welcome to GreenGains ("we," "us," "our"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our food ordering app and related services (collectively, the "Services"). We are committed to transparency and protecting your privacy.

1. Information We Collect

1.1 Information You Provide Directly

Identity & Contact Data: Name, email address, phone number to create accounts and communicate about orders or service updates.
Delivery & Transaction Data: Delivery addresses, order details, payment history to process transactions and manage deliveries.
User-Generated Content: Reviews, ratings, photos, or comments posted voluntarily. These contributions may be visible to other users.
Customer Support Communications: Feedback, inquiries, or complaints provided through chat, email, or in-app messaging to improve our Services.

1.2 Information Collected Automatically

Device & Usage Data: IP address, device type, OS version, unique identifiers (like Android Advertising ID), app version, crash reports, and usage analytics (pages visited, features used).
Cookies and Similar Technologies: To keep you logged in, remember your preferences, and enhance app functionality.

2. How We Use Your Information

To create, manage, and secure user accounts.
To process orders, deliver meals, and handle payment transactions.
To provide personalized content and recommend meals.
To communicate with you regarding updates, promotions, or service changes.
To analyze app performance, troubleshoot issues, and improve user experience.
To prevent fraud, unauthorized access, or security breaches.

3. How We Share Your Information

Trusted Service Providers: Payment processors, delivery partners, cloud hosting, and analytics providers receive only the data necessary for their service and are contractually obligated to protect it.
Legal Compliance: If required by law, subpoena, or to protect our rights, we may disclose your data to authorities.
Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security and Retention

We implement robust technical and organizational measures, including encryption (HTTPS), secure servers, and access controls to protect your data. Personal data is retained only as long as necessary to provide our Services or to comply with legal obligations. Account data is preserved until account deletion, after which some data (e.g., order history) may be kept for regulatory, tax, or financial reporting purposes.

5. Data Deletion

You can request deletion of your account and associated data anytime through:

In-App: Profile → Delete Account → Follow prompts to confirm.
Email: Send a request from your registered email to greengainsessen@gmail.com.

We will erase your personal data from active systems, subject to any legal or regulatory retention requirements.

6. Your Privacy Rights

Right to Access: Request a copy of the data we hold about you.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data where legally allowed.
Right to Withdraw Consent: Withdraw consent for marketing or other consent-based processing at any time.

Contact our Privacy Compliance Officer at greengainsessen@gmail.com to exercise your rights.

7. Children's Privacy

Our Services are not directed to children under 13 years. We do not knowingly collect personal information from children under 13. By using the app, you confirm you are at least the age of majority in your jurisdiction.

8. Marketing and Communications

We may send promotional emails or push notifications with offers, discounts, and updates about GreenGains. You can opt-out at any time using the unsubscribe link in emails or by updating notification preferences in-app.

9. Changes to This Privacy Policy

We may update this policy from time to time. Major changes will be communicated via app notification or email. Continued use of the app after changes implies acceptance of the updated policy.

10. Contact Us

Email: greengainsessen@gmail.com

Mail: GreenGains, Mumbai, Maharashtra, India