Refund Policy

Last updated: September 1st, 2025

1. Overview

GreenGains delivers freshly prepared meals straight to your door. Our goal is to provide you with high-quality, hygienic, and delicious food efficiently. Due to the perishable nature of our products, this refund and returns policy specifically addresses the unique characteristics of food delivery and digital gift cards.

2. Food & Meal Orders

All meal and food orders delivered by GreenGains are final sale and non-returnable because of their perishable nature. We do not accept returns or offer refunds unless the order suffers from errors directly caused by GreenGains or our partners.

2.1 When Refunds Are Eligible

• Your order was not delivered within the promised timeline.
• Your order was delivered incomplete or with missing items.
• You received incorrect menu items or products.
• Your delivered meal was spoiled, contaminated, or unsafe to consume.

All refund claims must be made within 30 minutes of delivery via email or phone, providing your order number and photographic evidence wherever possible.

2.2 How to Request a Refund

Contact our support team immediately with your order details:

Email: greengainsessen@gmail.com

Phone: +91 97487 39008

Our team will review your request and respond within 24 hours. Approved refunds will be processed within 5-7 business days back to the original payment method.

3. Digital Gift Cards

GreenGains's digital gift cards are non-refundable and non-transferable. Gift cards cannot be exchanged for cash and must be treated like cash.

If an order paid partially or fully with a gift card qualifies for a refund due to service failure, the refund amount will first be credited back to your gift card balance.

Lost or stolen gift cards cannot be reissued or redeemed.

4. Sale Items & Promotions

Sale-priced meals and promotional offers are not eligible for refunds unless there is a service error as described above. Regular-priced items and combos may qualify if they meet refund eligibility criteria.

5. Refund Limitations

• Refunds will not be issued for dissatisfaction with taste or change of mind.
• No refunds if you fail to receive your order due to incorrect address or unavailability at delivery time.
• Refund requests made after 30 minutes of delivery will not be accepted.

6. Partial Refunds

In some cases, such as incomplete delivery or partially spoiled meal, GreenGains may offer partial refunds or credits to your account for future use.

7. Contact & Support

For questions, disputes, or refund requests, please contact:

Email: greengainsessen@gmail.com

Phone: +91 97487 39008

8. Other Terms

This policy may be updated periodically; please check this page regularly.

By placing an order with GreenGains, you agree to this refund policy.

Simple. Fast. Satisfying. No Cook. Just Click.

Effective date: July 2025