Shipping & Collection Policy

Last updated: September 1st, 2025

1. Order Acceptance & Processing

Orders can be placed 24/7 through the GreenGains app or website, subject to our counter operating hours and item availability.

As soon as your order is successfully placed, you’ll receive a confirmation notification via app and/or email/SMS.

Orders are processed instantly. Items are prepared fresh upon confirmation—no pre-prepared or batch items unless explicitly mentioned.

GreenGains does not provide delivery. All orders must be collected directly from our counter at the store location.

Please visit the store within the specified pickup time. You will be notified via app or SMS when your order is ready for collection.

Orders will be ready for pickup within 30–60 minutes of order confirmation, depending on item preparation time.
During peak hours, holidays, or special events, pickup times may extend slightly.

Ensure you provide accurate contact details and order number when placing your order.
Arrive at the counter within the pickup window. Orders not collected within 30 minutes of ready notification may be subject to cancellation.
If someone else is collecting your order, they must present the order confirmation or reference number.

All meals are freshly packed in food-grade, sealed containers designed to retain temperature and avoid leaks or spills.

Our team follows strict hygiene and safety protocols during meal preparation and packaging.

If you notice any damage or issue with packaging at pickup, please notify our staff immediately.

Orders not collected within the specified pickup window may be marked as unclaimed and canceled.

Refunds for unclaimed orders will be handled according to our Refund Policy.

For any questions, missed pickup, or order issues, please contact us at:

Phone: +91 95800 76068

Email: greengainsessen@gmail.com

Our team is available to assist promptly and resolve most issues within 1 working day.

This policy may be updated periodically to align with operational changes or statutory requirements. Please check this page regularly for updates.

Simple. Fast. Satisfying. No Cook. Just Click.

Effective date: September 1st, 2025